Research of Conflictological Competence Among Social Work Specialists

   Purpose of research. Currently, competence in various conflict situations and conflicts themselves can be considered as the most important aspect of human development. The purpose of our study is to study the psychological characteristics of conflictological competence in social work specialists. The article highlights socio-psychological criteria for the formation of conflictological competence among social work specialists. In the work, empirical data are analyzed taking into account the socio-psychological characteristics of modern society.
   Methods. In the work we used test and survey methods. We applied the following methods: K. Thomas's questionnaire "Preferred Strategies for Behavior in Conflict" in adaptation by N.V. Grishina, "Personal Aggressiveness and Conflict" by E. P. Ilyin and P. A. Kovalev, the diagnostic technique for the communicative installation V. V. Boyko, "The Scale of Resistance to Stress Sources" E. V. Raspopin.

   Results. In the process of empirical research, it was revealed that the behavior of social workers mostly oriented on "maintaining relations," "tolerance" and "passivity" in conflict interaction. This is an "altruistic type" of personal behavior in a conflict, which reflects the high conflict of a professional communication environment, indicates the existence of a phenomenon of conflict-phobia and does not contribute to a constructive resolution of conflicts. At the same time, a sample of social work specialists revealed negative communicative attitudes that can be projected on customers in the process of their service, that is, the tendency to make unreasonable generalizations of negative factors in the field of relations with partners and in monitoring social reality.

   Conclusion. Thus, the conflictological competence of social work specialists has its own characteristics due to the specifics of working with clients.

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