Features of the Course of Communication Conflicts in the Field of Civil Aviation

   The article identifies and analyzes the features of the course of communicative conflicts in the field of civil aviation.

   The relevance of studying the problem of the emergence, establishing the causes and effective resolution of communication conflicts in the domestic aviation industry is that ensuring safe, efficient and balanced flights is the
primary task of any state. The reliability of the aviation industry depends on individual skills and knowledge of productively resolving communication conflicts on board an airliner.
   The purpose of this study was to consider such a phenomenon as communicative conflict in the field of civil aviation. One of the leading indicators influencing the reliability of air travel is the human factor.

   Knowledge of the causes and peculiarities of the course of communicative conflicts in the field of civil aviation contributes to an increase in the conflict resistance of the crew members, the effective resolution of disputes and, in general, ensures flight safety. The paper presents the results of a pilot psychological study, the purpose of which was: statistical analysis of the main problems in communications; identification of the leading causes of conflicts in the field of civil aviation. The methodological basis of the research was formed by the approaches: systemic, axiological, humanistically oriented. The research methods were the theoretical analysis of scientific research devoted to the problem of communicative conflicts of the individual in the field of civil aviation; organizational methods; empirical methods; questioning, testing, survey, psychodiagnostic methods. The data obtained from the pilot study indicate the need to draw up and implement a program of measures for psychological support and escort of aircraft crew members in order to resolve conflicts, reduce critical values of social tension and improve the psychological atmosphere of the workforce.

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